PATIENTS + FAMILY MEMBERS OF CAPS
In recent months while we are all experiencing new ways of living, our office has remained open and has continued to provide care to our patients following strict guidelines and government advisories, providing you with remote Telehealthcare + counseling. Following the guidance of the CDC and the State and County Health Departments, CAPS will slowly begin to reopen our in-person office appointment schedules beginning June 8th to accommodate your needs and changes in insurance coverage for Telehealth services.
It is important that you communicate directly with your provider about insurance changes as well as in-person appointment needs. We are doing everything we can, to ensure we are properly following Federal, State, and CDC safety guidelines. This means in-person days + appointment times will be limited to those who may not have coverage for Telehealth or require in-person appointments for effective therapy. We are doing everything we can to consolidate and minimize the number of clinicians and clients in our office at a given time during this first phase of reopening.
While we are constantly keeping up to date on COVID-19 relief packages released through your insurance providers, we suggest you talk to your insurance companies directly if you have any confusion on your Telehealth coverage + COVID-19 relief options in the coming months.
We want to assure our patients and families that we will continue to follow guidelines keeping our patients and staff safe, as restrictions and infection rates may shift.
The following measures will be effective for all in-person sessions starting June 8th, 2020:
Requiring that all adults and children come into the office wearing masks. For information about Universal Masking, including instructions for making homemade masks, please visit : The PA Health Department of Health’s Website
Mandatory Pre-Appointment Screening: all patients and adults coming into our offices for COVID-19 symptoms and exposure risk. A member of CAPS will contact your 24 hours prior to an in person session to confirm your appointment and go over a list of COVID-19 screening questions prior to being seen in office. If you do not meet the criteria, we will ask you to reschedule. You must complete the survey prior to being seen.
Curbside check-in procedures. Please call our office from your car when you arrive and we will let you know when your clinician is ready to see you to avoid unnecessary waiting room contact.
Reduced waiting room seating and access: Limiting the number of people accompanying patients inside our offices to 1 parent or guardian and no additional children. We kindly ask you to wait in your car if your child is over the age of 10.
Continuing to offer and encourage telehealth visits: both during regular office hours and evenings and weekends depending on your specific clinician to allow patients to receive care from the comfort and safety of their homes.
Providing masks for all clinicians and staff and requiring that they be worn.
Ensuring that stringent office sanitation protocols are followed.
Not accepting cash or checks for copayments in the offices until further notice. We will make arrangements for phone sale credit card payments for bills and co-pays.
Eliminating the need to exchange papers in office, by utilizing online Patient form access and provider requested SCALES sent via email.
Appointments will be staggered and may not be at your regularly scheduled time or day to allow for less contact.
Therapy sessions will run on a strict schedule to allow clinicians time for cleaning between appointments for your safety. This will not change the quality of care for your therapy session.
Seating changes within individual therapy rooms to allow for a distance of 6ft between you and your provider. We ask that all patients and parents maintain a minimum distance of 6 feet from other patients and front desk staff.
We are leaving office entry/waiting room doors open To minimize high touch areas, please allow your clinician to open office doors that are closed.
Children used to using play items in the office are invited to bring several of their own fidget items, we will not be providing any communal toys.
Our 24 hour cancellation policy will be strictly enforced for all in-person appointments.